Unresolved employee issues often cause productivity loss, absenteeism, co-worker conflicts, accidents and turnover. All of these issues can result in increased employer costs. Additional costs can be incurred in time spent by supervisors, management and HR staff in attempts to improve employee issues.

HMSA Employee Assistance Programs (EAP) are voluntary and confidential, providing short-term professional counseling and referral services designed to help employees/members with personal, job or family problems that when left unresolved may negatively impact job performance and well being. EAPs help employees and their families identify, gain control over and resolve problems that may be interfering with their work and daily life. Some EAPs are designed to included mandatory referrals, as appropriate. 

The bottom line: By making a small investment in an employee assistance program through Health Management Systems of America (HMSA) your company can:

• Reduce health insurance costs through decreased use
• Reduce company downtime as employees miss fewer work days
• Increase employee productivity
• Reduce employee morale issues

Core EAP services include:

• Dedicated 800 number for employees and their family members to access assistance
• Counselors available 24 hours a day, 7 days a week
• All calls answered by a live person; no voice prompt system
• Interpreter services available in 140 languages
• Health benefit coordination to eliminate unnecessary "out-of-network" copays and deductibles
• Unlimited management consultations to assist management with employees having problems in the workplace
• Experienced network of licensed clinicians in locations convenient to your employees/family members
• Dedicated account executive to assist in the promotion and ongoing communication of the EAP
• Ongoing promotional materials that include brochures, wallet cards, magnets, payroll inserts, posters
• Email communications
• Comprehensive utilization reports
• Legal and financial consultations
• Web-based work/life services that include resources and information about eldercare, childcare, education, adoption and wellness