Today’s workplaces are complex. Managers and supervisors face unique challenges when dealing with problematic employees. As part of our Employee Assistance Program (EAP), HMSA provides confidential consultations with Master’s level clinicians to assist your organization’s managers/supervisors with:

• Evaluation, support, coaching and recommendations to assist in facilitating a resolution
• Coaching on sensitive situations
• Evaluation, support, coaching and recommendations on high-risk workplace matters such as anger management, violence and sexual harassment. 
• Guidance regarding “Last Chance” or “Return to Work” agreements

If a referral to the EAP is deemed appropriate, the clinician will assist and coach the manager/supervisor on the referral process and help facilitate the appropriate level of referral. The two levels of referral are:

• Informal referral (recommendation) — Appropriate when the problem has not yet impacted job performance.  Referral is made as an early intervention.
• Formal (mandatory) referral — Appropriate when the problem has impacted job performance.