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Employee Assistance Program (EAP) |
 Employee Assistance Programs (EAP) are voluntary and confidential, providing short term professional counseling and referral services designed to help employees/members with personal, job or family problems that when left unresolved may negatively impact job performance and well being. EAP’s help employees and their families identify, gain control over and resolve these problems that may be interfering with work or daily life.
Core Services embedded in all program models are:
- Dedicated 800 number for employees and their family members to access assistance
- Counselors available 24 hours, 7 days a week, 365 days a year
- All calls answered by live person, no voice prompt system
- Interpreter services available in 140 languages
- Health benefit coordination to eliminate unnecessary "out of network" copays and deductibles
- Unlimited Management consultations to assist management with employees having problems in the workplace
- Experienced network of licensed clinicians in locations convenient to your employees/family members
- Dedicated Account Executive to assist in the promotion and ongoing communication of the EAP
- Ongoing promotional materials that include brochures, wallet cards, magnets, payroll inserts, posters
- Email communications
- Comprehensive utilization reports
- Legal and Financial Consultations
- Web-based Work/Life Services that include resources and information about Eldercare, childcare, education, adoption, and wellness information
Critical Incident Stress Management (CISM), onsite training, and Department of Transportation/Substance Abuse Professional Services are also available to build into any EAP model at an additional cost.
Work/Life Services
HMSA recognizes the challenges encountered in every day life, balancing work and family responsibilities can be overwhelming. To help you, your employees and their family members with these challenges, HMSA embeds a work life benefit with all EAP programs. Online information support and resources include but are not limited to: - Child care
- Elder care
- Adoption
- Education
- Health risk assessments
- Wellness
Legal and Financial Consultation
With our partnership with Consolidated Legal Concepts (CLC), employees and their family members have access to no cost confidential consolations with qualified legal or financial professionals to help resolve issues.
The legal and financial services can help with many issues including but not limited to: - Divorce and Separation
- Personal and family legal concerns
- Civil and consumer issues
- Adoption
- Debt consolidation
- Credit counseling
- Estate planning
- Wills & trusts
* Any legal matters related to employment are excluded
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